In today's business landscape, adept communication skills serve as the foundation for achieving success. Irrespective of the nature of the job, exceptional communication prowess is a necessity. Advancing within your position demands the ability to not only articulate your thoughts effectively but also to actively listen and comprehend the messages, desires, and motives of others. Hence this workshop is appropriate for individuals in every role.

Workshop Content:

Grasping Communication Dynamics – Participants will seize the opportunity to define their interpretation of communication and, notably, its significance to them. They will then evaluate the three principal components of communication: verbal, paraverbal, and non-verbal.

Unveiling Communication Approaches – Participants will delve into their unique communication styles, discerning both the favorable and unfavorable facets of these inclinations and their implications during interactions.

Cultivating Communication Mindset – An exploration of diverse communication attitudes, including assertive, aggressive, passive, and passive-aggressive stances.

Confident Communication – Concentrating on the attributes of confident communicators, participants will comprehend their individual communication strengths and recognize when to apply them.

Active Listening – Recognizing the advantages of active listening and honing this skill through practice with colleagues.

Precision in Querying and Clarifying – Reviewing the spectrum of questioning and clarifying techniques, comprehending the purpose behind alternate approaches, and applying them to various scenarios while elucidating their application.

Decoding Non-Verbal Signals – Evaluating the potency of non-verbal communication, mastering its interpretation, and enhancing one's own proficiency. This encompasses facial expressions, body language, gestures, personal space, and physical contact.

Effective Message Delivery – Ensuring coherent communication, uncovering potential sources of confusion, and employing the 'headline' method to structure messages effectively. Analyzing both the content and delivery of messages while catering to the recipient's needs. This section concludes with strategies for inviting questions and feedback.

Navigating Challenging Conversations – Furnishing explicit guidance on how to manage communication challenges, handle criticism, and provide constructive and positive feedback.

Application in Real Scenarios – Providing an opportunity to cultivate and practice communication skills while further exploring three pivotal communication themes:

• How to Persuade and Influence Others
• Giving Advice and Information
• Giving Positive Feedback

Objectives:

Upon completion of this workshop in communication skills, participants will possess the ability to:

• Articulate their thoughts clearly and effectively convey their messages
• Promote an atmosphere where others feel comfortable sharing their thoughts openly
• Exhibit confidence in communication across various hierarchical levels
• Navigate challenging communication scenarios adeptly