While this workshop on 'Managing Difficult Behaviours' are primarily tailored for managers, the content is applicable to individuals who may encounter challenging behaviors or find themselves in circumstances requiring the adaptation and influence of others.

This workshop serves as a valuable resource for fostering self-awareness and enhancing the communication proficiencies of all attendees.

Workshop Content:

Exploring Issues, Origins & Outcomes of Challenging Dynamics – Investigating the emergence of issues and our personal contributions to them.

Understanding Difficult Behavioral Profiles – Scrutinizing various profiles we may encounter and devising strategies for addressing them effectively.

Reflecting on Personal Engagement – Recognizing our own role in eliciting responses from others.

Navigating Dual Mindsets – Examining the interplay between our rational and emotional faculties, comprehending their functions, and addressing instances of "emotional hijacking."

Stimulus & Reaction Dynamics – Demonstrating our capacity to choose our responses, ultimately shaping communication outcomes.

Cycle of Attitude & Conduct – Analyzing the reciprocal influence between our attitude and behavior, which in turn affects others' attitude and behavior.

Identification of Triggers – Discerning factors that provoke reactions and implementing strategies to evade potential pitfalls.

Effective Communication – Scrutinizing communication barriers, discerning whether discussions are fact-based or emotion-driven, and selecting the most suitable behavioral approaches for each scenario.

Managing Expectations (Emotional Reserve) – Establishing a constructive foundation for relationships to enhance communication with all parties.

Diffusion & Calming Strategies – Investigating the escalation of situations and implementing techniques to ensure communication originates from a positive standpoint.

Application of Behavioral Management – Providing an opportunity to apply the acquired tools through comprehensive practice and method review.

Objectives: 

Upon completion of the Managing Difficult Behaviours workshop, your participants will possess the ability to:

• Pinpoint the underlying factors contributing to workplace tension
• Discern prevalent instigators and hindrances to behaviors
• Comprehend the Stimulus-Response framework and its adaptability
• Elaborate on the correlation between the attitude and behavior cycle, drawing from personal experience
• Grasp and employ strategies for diffusing and calming situations